Step 1: Fill out the “Application to Renew” form (Attach this form with Step 2 docs)
Step 2: Sponsor Certify the DD Form 1172 online
Have the sponsor (CAC holder or Retirees can create a DS log-on) access the DMDC website, click "Replace ID" next to dependent name, certify the DD Form 1172 for the dependent who is renewing his/her ID card via this link.
Step 3: Sponsor will Submit Pictures of Dependent and 2x Supporting IDs via ARL SAFE
Click HERE to open ARL SAFE
Step 4: Select "Drop Off"
Step 5: List your name, organization and email address in the appropriate spaces
Step 6: Select the name and use "Customer Support Box, 52FSS.FSMPS.Customer@us.af.mil
Step 7: Drag over the files you wish to attach to the email
Files required are:
a: Two Supporting Identifications (2 forms of unexpired ID with the EXACT same name, front only).
Each document will need to be its own attachment. One form for dependents 18 and under. (Provide "Lost Letter" if applicable)
b: Photo of Dependent for the ID card (passport style, from shoulders up, white/off white background)
c: Completed “Application to Renew” form
Step 8: Select "Send"
Step 9: Pick up ID card at MPF Customer Support Office
Once the ID card is created you will receive an email from a Customer Support Office representative. Your current ID card will be terminated, and will be confiscated at the gate. Please have the pick-up email readily available upon entering the gate. If you do not receive an email within 5 working days of the date you submitted your file, please contact us to inquire on a status. If you call or walk in for a status please have your AMRDEC Safe or Customer Support email available. Must bring the original two supporting identifications used to create the ID card with you upon pickup. Dependents will sign ID card and DD Form 1172 acknowledging receipt. The sponsor is not required to be present for ID card pick-up.
For questions or feedback – please contact Customer Support at 452-6117, 4352, 4170 or email: email@example.com
DSN (On-base): 452-6117/4352/4170
Comm (Off-base): 06565-61-6117/4352/4170