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Food services assessment survey

SPANGDAHLEM AIR BASE, Germany -- The U.S. Air force Food and Beverage Services Assessment Survey is now available to more than 260,000 randomly selected individuals (active-duty Airmen and civilians) to gather information about customers' food service needs and expectations.

"Food service is an important aspect of taking care of Airmen and their families." said Elizabeth Horner, Department of the Air Force office of strategic marketing chief in a memorandum.

Senior leaders encourage participation so they can gauge customer satisfaction for various food service components at selected Air Force installations.

"The survey is important because we as food service providers don't know what the customers want unless they tell us," said Annabelle Hill, 52nd Force Support Squadron sustainment services flight commander from Ocean Side, Calif.

More than 60 Air Force installations worldwide were selected to participate in the survey.

"While not everyone will receive a link, we want to ensure those who do are aware of the survey's purpose and encouraged to complete the survey," Horner said.

The survey results will help assess the effectiveness of base-level food service operations.

"If you have something to say about the food services on base and you want to be heard then I would take it," Hill said. "If you're completely fine with the way things are, you won't have anything to complain about if you don't voice your opinion."